At Nourriture, we are committed to providing high-quality cosmetic products and ensuring customer satisfaction. In the unfortunate event where you experience any issues with your purchase, our Returns and Refunds Policy outlines the conditions and process for resolving such concerns.
Eligibility for Returns and Refunds
We offer refunds or replacements in the following cases:
Damaged Products:
If you receive a product that is damaged during shipping, you are eligible for a refund or replacement.
Expired Products:
Products received with an expiration date that has already passed are eligible for a refund or replacement.
Wrong Shipment:
If you receive a product different from what you ordered, we will provide a refund or send the correct item.
Return and Refund Request Guidelines
To be eligible for a return or refund, you must submit a request within 7 days of receiving the product.
The product must be unused and in its original packaging where applicable.
Proof of purchase (such as an order confirmation or receipt) is required to process your request.
Clear photos of the damaged, expired, or incorrect product must be provided as supporting evidence.
How to Request a Return or Refund
Contact Us:
Email our customer support team at support@nourritureskin.net or call us at +91629031549
Provide your order number and a brief explanation of the issue.
Review Process:
Our team will assess your request and respond within 2 business days.
Resolution:
If approved, refunds will be processed to the original payment method within 3-5 business days.
If a replacement is requested, we will arrange for shipment at no additional cost.
Non-Refundable Items
Please note that we do not accept returns or refunds for:
Products that have been used or opened (unless damaged, expired, or incorrect).
Requests made beyond the 7-day eligibility period.
Items purchased during promotional sales unless they are damaged, expired, or incorrect.
For any further questions or assistance, please feel free to contact us.
Miyabi Skin Science (OPC) Private limited
D-1517, 1st floor
Uttorayon Township
Matigara
Siliguri - 734010
+916290315469